FAQs

How much is shipping?

NZ: Free NZ delivery is available for orders over $80. For orders under $80, we charge $6.5 for non-rural local delivery. For rural address, we charge $10.5 for shipping.

Au: We charge flat rate NZ$10 for urban delivery. We currently do not accept rural address. 

USWe charge flat rate NZ$30 for urban delivery.

Rest of the world: please contact us and we will give you the shipping information in regards to your country.

What age group are the books for? 

My BusyBook can be enjoyed by children as young as 2y however due to a number of small loose components, children under the year of 3 need to be closely supervised by adults.

Is this book safe to play?

Our Busybook1 has been tested and conforms to the Australia and New Zealand Standard on Safety of Toys (AS/NZA ISO 8241).

Can I change or cancel my order?

Orders can be changed or cancelled if your order has not already been dispatched. You may cancel or make changes to your order via email with your order number.

Can I return my order?

To be eligible for a return, your item must be unused and in the same condition that you receive it. We reserve the right to deem whether a product is in its original to be eligible for exchange or return. Customers are liable for the return/exchange shipping cost unless an item is received in error, is damaged or defective. 

A digital product cannot be returned and refunded. 

To complete your return, you will need to send us a receipt or proof of purchase within 10 days from the date of delivery. If you request a return after 10 days, unfortunately we cannot offer you a refund or exchange. Please email us at hello@mybusybooks.co.nz

Does the price include GST?

Yes, the price includes GST.

Wholesale inquiries?

Please email us at hello@mybusybooks.co.nz

Do you have any other questions that are not listed here?

Please email us at hello@mybusybooks.co.nz